Terms & Residence Rules
BOOKING & CONFIRMATION
A reservation is confirmed upon receipt of the required payment and issuance of a booking confirmation by DAMA Residence. Any arrangements specifically agreed and documented as part of the reservation shall form part of the confirmed booking.
CHECK-IN, CHECK-OUT & ACCESS
Access to DAMA Residence is limited to the confirmed booking period. Early access or extended use beyond the confirmed check-out time is subject to prior agreement and availability.
GUESTS & VISITORS
Occupancy shall remain within the capacity agreed at the time of booking. Visitors who are not registered for overnight accommodation are required to depart the residence no later than 12:00 midnight.
SMOKING
Smoking is restricted to outdoor areas and is not allowed within any enclosed space of the residence.
MUSIC & SURROUNDINGS
Music and social activities are welcome provided they remain at a considerate level and do not cause unreasonable disturbance to the surrounding neighborhood, particularly during later hours.
CHILDREN & POOL SAFETY
Children are to remain under appropriate adult supervision at all times, particularly in and around the swimming pool. Guests are expected to observe all safety guidance relating to the use of the pool and other facilities.
PETS
Pets may be accommodated only where prior approval has been obtained from DAMA Residence.
LOCAL LAWS
All guests and visitors are expected to observe the laws and regulations of the Sultanate of Oman, including those governing the possession and consumption of alcoholic beverages.
CARE OF THE RESIDENCE & FURNITURE
The residence, its furnishings, equipment and facilities are to be treated with due care throughout the booking period.
Furniture should not be moved or rearranged without assistance from the DAMA Residence team, and indoor furniture or furnishings are not to be taken outside their designated rooms or halls.
Where a guest is unfamiliar with or uncertain about the proper use of any facility, amenity or equipment, assistance from the DAMA Residence team should be sought before use to prevent injury, damage or misuse.
DECORATIONS & EXTERNAL ARRANGEMENTS
Decorations, hired equipment, external service providers and similar arrangements require prior coordination and approval from DAMA Residence.
Deliveries, installation, setup and dismantling are to be completed within the confirmed booking period. Access before the commencement of the booking, or the retention of items after it concludes, requires prior agreement.
HOUSEKEEPING & LINEN SERVICE
For overnight stays, room cleaning and the refreshing of bed linen and sheets are provided every three nights as part of the standard housekeeping service.
Earlier room cleaning or linen changes may be arranged upon request where reasonably required, subject to availability and operational arrangements.
Routine outdoor cleaning, swimming pool maintenance and garden care will continue according to their regular schedules throughout the stay. Where access to guest areas is required, guests will be informed in advance whenever practicable, and all services will be carried out with due consideration for guest privacy and with minimal disruption to their stay.
VEHICLES & PARKING
Vehicles are to be parked only within the designated parking areas and in a manner that does not obstruct entrances, neighboring properties or surrounding access.
PERSONAL BELONGINGS
Guests are responsible for their personal belongings throughout the booking period. DAMA Residence cannot assume responsibility for items lost, misplaced or left behind by guests or visitors.
Any items found after departure will be retained for a reasonable period to allow collection arrangements to be made.
FAULTS & MAINTENANCE
Any fault, damage or irregularity noticed during the stay should be reported to the DAMA Residence team as soon as reasonably possible. Guests should refrain from attempting repairs, adjustments or interventions unless specifically instructed by the team.
UTILITY INTERRUPTIONS
DAMA Residence will take reasonable measures to maintain the availability and proper operation of essential utilities and services throughout the booking period.
In the event of a power, water or other utility interruption, DAMA Residence will provide reasonable assistance and take appropriate steps to restore the affected service as promptly as practicable.
Interruptions arising from the public utility network or other circumstances beyond the reasonable control of DAMA Residence shall not, in themselves, constitute a failure to provide the booked accommodation or facilities. Where an interruption materially affects the guest’s stay for a prolonged period, any appropriate alternative arrangement, rescheduling or compensation will be considered according to the circumstances.
ACCIDENTS & INJURIES
Guests and visitors are expected to exercise reasonable care when using the residence, swimming pool, garden, BBQ area and other facilities, and to observe any safety guidance provided by DAMA Residence.
Any accident, injury or safety-related incident occurring during the booking period should be reported to the DAMA Residence team as soon as reasonably practicable.
DAMA Residence will provide reasonable assistance in the event of an incident. However, DAMA Residence cannot assume responsibility for accidents or injuries resulting from misuse of the property or its facilities, failure to follow safety guidance, inadequate supervision, or conduct beyond the reasonable control of DAMA Residence.
BOOKING RESCHEDULING
Where a guest is unable to attend on the confirmed date, DAMA Residence must be notified at least 48 hours before the scheduled booking time for the reservation to qualify for rescheduling.
Eligible reservations may be transferred once to an equivalent booking on another available date, subject to availability. Reservations not attended without the required notice will be treated as a no-show and will not qualify for rescheduling.
REFUNDABLE SECURITY DEPOSIT
A refundable security deposit of OMR 75 may apply to selected reservations and, where applicable, will be confirmed as part of the booking arrangements.
The deposit will be released within 12 hours following check-out and completion of the routine property inspection, subject to any applicable deductions.
DAMAGE & RESPONSIBILITY
The booking guest assumes responsibility for any damage, loss or additional costs arising from the actions of guests, visitors or external service providers associated with the reservation.
The reasonable cost of repair, replacement or rectification may be deducted from the security deposit. Where such costs exceed the amount of the security deposit, DAMA Residence reserves the right to claim the outstanding amount from the booking guest.
SPECIFIC BOOKING ARRANGEMENTS
Any specific arrangement, exception or condition confirmed in writing by DAMA Residence shall take precedence over the corresponding general provision set out on this page.
Last updated: September 2026
